ADA Frequently Asked Questions
Category: Title III: Places of Public Accommodations
Question: #38
What are "reasonable modifications" in places of public accommodation?
Answer:
Reasonable modifications under Title III of the ADA are changes in policies, practices or procedures that allow a person with a disability to have equal access to the goods, services, facilities, privileges, advantages, or accommodations (lodging, etc.) provided by a place of public accommodation.
Here are some examples:
Here are some examples:
- Modifying a "no pets" policy to allow a blind customer to use their trained service dog in a grocery store.
- Modifying practices by having restaurant staff cut up food for a guest who cannot do it themselves due to hand tremors.
- Modifying doctors office procedures to allow a patient with a disability to attend a virtual appointment instead of in-person.