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QIAT

1. Effective Interaction: Communicating With and About People with Disabilities in the Workplace



 
A key to any effective communication is to focus on the communication itself – what information needs to be transmitted and how best to transmit it. Positive language empowers. When writing or speaking about people with disabilities, it is important to put the person first – to focus on the person, not the disability. Group designations, such as “the blind,” “the deaf” or “the disabled” are not empowering. It is important to use words that reflect individuality, equality or dignity – the person who is blind, the child who is deaf, the individual with a disability, for example. This resource is part of the U.S. Department of Labor's (DOL) Office of Disability Employment Policy (ODEP).
Office of Disability Employment Policy  U.S.
Department of Labor
200 Constitution Ave.,
NW  Washington  DC  20210

  Voice: (866) 633-7365
    TTY: (877) 889-5627
Website: 
https://ecommons.cornell.edu/server/api/core/bitstreams/0066f584-3d6a-4b52-99b7-b0e895f1596c/content
 
 

2. Electronic and Information Technology Accessibility Standards



 
1331 F Street NW, Suite 1000
Washington, DC 20004-1111

  Voice: 202-272-0080
    Fax: 202-272-0081
  Email: info@access-board.gov
Website: 
https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule
 
 

3. Employer Assistance & Resource Network (EARN)



 
The Employer Assistance & Resource Network on Disability Inclusion (EARN) is a free U.S. Department of Labor resource for employers seeking to recruit, hire, retain, and advance qualified employees with disabilities. EARN offers information and resources to helps employers build disability-inclusive workplace cultures and tap all of the benefits of disability diversity.
The K. Lisa Yang and Hock E. Tan Institute
on Employment and Disability
ILR School
Cornell University
201 Dolgen Hall
Ithaca, NY  14853

  Voice: (607) 255-7727
    TTY: (607) 255-2891
    Fax: (607) 255-2763
  Email: askearn@cornell.edu
Website: 
http://askearn.org
 
 

4. Employer Support of the Guard and Reserve (ESGR)



 
ESGR is a unit in the Department of the Defense, established to promote cooperation and understanding between Reserve component members and their civilian employers. ESGR has more than 900 volunteers who help employers and employees understand what USERRA requires.
Employer Support of the Guard and Reserve
1555 Wilson Blvd., Suite 200
Arlington, VA 22209-2405

  Voice: (800)336-4590
  Email: OSD.USERRA@mail.mil
Website: 
http://www.esgr.mil
 
 

5. Yang-Tan Institute on Employment and Disability, Cornell University



 
The mission of the Yang-Tan Institute on Employment and Disability advances knowledge, policies and practice to enhance equal opportunities for all people with disabilities.
Employment and Disability Institute
ILR School
Cornell University
201 Dolgen Hall
Ithaca, New York 14853

  Voice: (607) 255-7727
    TTY: (607) 255-2891
    Fax: (607) 255-2763
  Email: ilr_edi@cornell.edu
Website: 
http://www.yti.cornell.edu
 
 

6. Wisconsin Equal Rights Division, Milwaukee office



 
Mission: To protect the rights of all people in Wisconsin under the civil rights and labor standards laws we administer; to achieve compliance through education, outreach, and enforcement by empowered and committed employees; and to perform our responsibilities with reasonableness, efficiency, and fairness.
819 North 6th Street
Room 723
Milwaukee, WI 53203

  Voice: (414) 227-4384
    TTY: (414) 227-4081
    Fax: (414) 227-4084
Website: 
https://dwd.wisconsin.gov/er/
 
 

7. Wisconsin Equal Rights Division, Madison office



 
Mission: To protect the rights of all people in Wisconsin under the civil rights and labor standards laws we administer; to achieve compliance through education, outreach, and enforcement by empowered and committed employees; and to perform our responsibilities with reasonableness, efficiency, and fairness. The Wsconsin Equal Rights Division is part of the Wisconsin Department of Workforce Development.
201 East Washington Ave Room A100
PO BOX 8928
Madison WI 53708-8928

  Voice: (608) 266-6860
    TTY: (608) 264-8752
    Fax: (608) 267-4592
Website: 
https://dwd.wisconsin.gov/er/
 
 

8. Etiquette Tips When Using The National Relay Service (NRS) by the National Business and Disability Council (NBDC)



 
The NRS operates as a communication bridge to enable people who are deaf, hard of hearing or who have speech communication impairments and who use a TTY to communicate with hearing persons using a telephone via standard telephone service.Telephone calls that are made through the National Relay Service (NRS) follow similar etiquette as having a telephone conversation.The only difference is that there is a third party involved. This person is an operator known as the Relay Officer (RO) or the Communication Assistant (CA). To access the National Relay Service number by state, dial 711.The Relay Service is strictly confidential. All calls are kept private and there are no records of any conversations maintained. An RO/CA will not share the contents of any relay call, unless they are required to do so by state or federal law.This document was created by the National Business & Disability Council (NBDC). The contact information here is for the NBDC.
National Business & Disability Council (NBDC) 
201 I.U. Willets Road, Albertson, New York 11507

  Voice: (516) 465-1516
  Email: Email: info@viscardicenter.org
Website: 
https://www.viscardicenter.org/nbdc/
 
 

9. Everybody Counts Inc.,Hammond Office



 
Everybody Counts’ mission is to empower people with disabilities through information and assistance to work in collaboration with others in order to ensure the provision of adequate and appropriate opportunities for inclusion into society, to develop programs and services identified by people with disabilities as being necessary and appropriate, and to increase community options for independent living through outreach, awareness activities, education and advocacy.Everybody Counts Inc. also serves Hammond, IN.
438 Fayette Street
Hammond, IN 46320

  Voice: (219) 937-5055
  Email: info@everybodycounts.org
Website: 
http://www.everybodycounts.org/index.htm
 
 

10. Everybody Counts Inc.,Merrillville Office



 
Everybody Counts’ mission is to empower people with disabilities through information and assistance to work in collaboration with others in order to ensure the provision of adequate and appropriate opportunities for inclusion into society, to develop programs and services identified by people with disabilities as being necessary and appropriate, and to increase community options for independent living through outreach, awareness activities, education and advocacy.Everybody Counts Inc. also serves Hammond, IN.
9120 Connecticut Dr, 
Suite E Merrillville, 
IN 46410, USA

  Voice: (219) 769-5055
    TTY: (219) 756-3323
  Email: info@everybodycounts.org
Website: 
https://www.indianadisabilityresourcefinder.org/view/provider/1014/everybody-counts-center-for-independent-living
 
 

Last Updated on:
Mon Apr 27, 2026


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