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QIAT

ADA Frequently Asked Questions

Category: General
Question: #12
Can people with disabilities request a modification to zoning laws or other local ordinances?
Answer:
Yes. People with disabilities may request modifications to zoning laws or other local ordinances that have an adverse impact on people with disabilities and/or limit a qualified person’s equal access to local government programs, services or activities based on disability. Programs, services and activities can include things like public infrastructure, land usage, etc.

It may not always be reasonable to modify a law or ordinance. The ADA requires an individualized analysis to determine if a modification is necessary to avoid discrimination, if the request would result in a fundamental alteration and/or if it would result in a direct threat to health or safety. Local governments are also expected to consider reasonable alternatives when a particular request would result in a fundamental alteration or a direct threat.

Common examples of local ordinances which can lead to discrimination include:
  • Set-Back Minimums: City zoning ordinances may require a minimum distance, or “set-back”, between a business and the curb (e.g. 12 feet). This can limit the business owner’s ability to install ADA-compliant ramps without a variance from the municipality


  • Animal Ordinances: Local animal ordinances may dictate the species or number of animals a person can legally own and where they can take them (e.g. a local ordinance may ban animals from entering healthcare clinics). In some instances, these ordinances impact the use of trained service animals or people with disabilities who keep animals at home for emotional support.

  • Definitions of Family: Local zoning and land use laws may limit the amount of people who can be considered a “family” and restrict larger groups of people from living in certain areas zoned as “single family neighborhoods.” This can impact the availability of group homes for people with disabilities who wish to live in a community setting. Community integration and reasonable modification are key parts of the ADA, but the Fair Housing Act (FHA) also provides protections against discriminatory zoning and land use laws that impact housing


In addition to making modifications upon request, cities and local municipalities should consider updating modification processes and local laws, where reasonable, to proactively address discrimination and meet the disability-related needs of their community.


Resource(s):
  • The ADA and City Governments: Common Problems - ADA.gov
  • View All
General
1. What is the Americans with Disabilities Act (ADA)?
2. How does the ADA define disability?
3. Is gender dysphoria considered a disability?
4. What is the difference between a service animal and an emotional support animal?
5. Do ADA covered entities have to allow people using other power-driven mobility devices like golf carts and Segways to go anywhere pedestrians are allowed to go?
6. If a person is experiencing discrimination due to drug or alcohol addiction, are they protected under the ADA from disability discrimination?
7. Does the ADA apply to non-U.S. citizens?
8. Who can park in an accessible parking space?
9. Does the ADA apply to emergency preparedness plans and policies?
10. Who pays for a reasonable modification, auxiliary aid, or other service?
11. Where can I use a wheelchair, scooter, powerchair or other manual mobility aid?
12. Can people with disabilities request a modification to zoning laws or other local ordinances?
Title I: Employment
13. How does Title I of the ADA protect people from disability discrimination in employment?
14. What is a reasonable accommodation in employment?
15. Are there certain requests that are not considered reasonable?
16. What is an undue hardship?
17. How does an applicant or employee request a reasonable accommodation?
18. What is the interactive process?
19. May an employer ask an employee if a reasonable accommodation is needed when the employee has not requested one?
20. Is providing leave necessitated by an employee's disability a form of reasonable accommodation?
21. May an employer apply a "no-fault" leave policy, under which employees are automatically terminated after they have been on leave for a certain period of time, to an employee with a disability who needs additional leave?
22. When an employee requests leave as a reasonable accommodation; may an employer provide an accommodation that requires him/her to remain on the job instead?
23. Is a modified or part-time schedule a reasonable accommodation?
24. Is it a reasonable accommodation to modify a workplace policy because of an employee's disability?
25. Does an employer have to reassign to a vacant position an employee who can no longer perform his/her job because of a disability?
26. Does a reasonable accommodation include changing a person's supervisor?
27. Are there certain things that are not considered reasonable accommodations and are therefore not required?
28. May an employer tell other employees that someone is receiving a reasonable accommodation?
29. May an employer ask whether a reasonable accommodation is needed when an employee with a disability has not asked for one?
30. What is undue Hardship?
31. Does an employer have to provide a modified schedule as a reasonable accommodation when requested by an employee with cancer?
Similar to Question 16 in the FAQ
32. What can employees with disabilities do when they run out of leave and need additional time?
33. Are temporary conditions covered under the ADA?
34. Do employers need to allow an emotional support animal (ESA) as a job accommodation?
Title II: State & Local Governments
35. Does the ADA apply to State and Local Governments?
36. Are there any limitations on the program accessibility requirement for a State or Local Government?
37. Is a state or local government always required to modify its policies when requested by a person with a disability?
38. How does Title II affect participation in a State or Local Government's programs, activities, and services?
39. Does Title II cover a public entity's employment policies and practices?
40. How will the  A D A 's requirements for State and Local Governments be enforced?
41. Are state and local governments required to have ADA Coordinators?
42. Are there accessibility requirements for medical diagnostic equipment (MDE)?
43. How do you ensure a third-party’s web content or mobile app complies with WCAG 2.1 Level AA?
44. Does my polling place need to be accessible?
Title III: Places of Public Accommodations
45. What are public accommodations?
46. What kinds of auxiliary aids and services are required by the ADA to ensure effective communication with individuals with hearing or vision impairments?
47. Are there any limitations on the ADA's auxiliary aids requirements?
48. Are restaurants required to have brailled menus?
49. What are "reasonable modifications" in places of public accommodation?
50. Are stores required to provide personal shopping assistance?
51. Who is responsible for physical access in leased places of public accommodation?
52. Do places of public accommodation have to provide American Sign Language (ASL) interpreters?
53. Do public accommodations need to remove physical barriers on a continual basis?
54. Who can purchase tickets for accessible seats at a venue or event?
55. Are Assistive Listening Systems (ALS) required in Assembly Areas?
56. Does the ADA apply to private schools?
57. Are service animals allowed to ride in shopping carts?
Title IV: Telecommunications
58. My company's technical support clerks have been receiving many calls from an individual using Telecommunications Relay Services (TRS). These calls come from 1 individual who is deaf and the calls take a long time using the relay operator. Can I tell this individual that he is limited to 1 call a week and refuse his relay calls if there are more than one?
Title V: Miscellaneous Provisions
59. Is an individual only allowed to file complaints with a Federal agency or file a lawsuit in order to settle a issue regarding a violation of the ADA?
2010 ADA Accessibility Standards
60. Is there a minimum distance that accessible parking spaces need to be from accessible entrances?
61. Do accessibility standards apply to Electric Vehicle (EV) Charging Stations?
62. When making updates to a primary function area, like the dining area of a restaurant, does an entity also need to ADA or ABA Accessibility Standards make accessibility updates to the entrance, restrooms, and other inaccessible parts of the path of travel?
63. Which types of signs are required to include Braille?
64. Do the 2010 ADA Standards apply to outdoor spaces?
  • General
  • Title I: Employment
  • Title II: State & Local Governments
  • Title III: Places of Public Accommodations
  • Title IV: Telecommunications
  • Title V: Miscellaneous Provisions
  • 2010 ADA Accessibility Standards
 

Last Updated on:
Tue Jun 30, 2026


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